Frequently Asked Questions
Quick answers about secure deliveries, access controls and using NorthMaxVault.
What is NorthMaxVault?
NorthMaxVault is a large-file transfer and delivery platform for professionals who need a secure, organized way to send and receive digital files.
Who is NorthMaxVault for?
It is designed for photographers, videographers, filmmakers, drone operators, real-estate professionals, agencies, freelancers, businesses and other teams working with large digital files.
Can deliveries be password protected?
Yes. A delivery can require password verification before the recipient can access the file.
Can a delivery expire?
Yes. Delivery access can be configured with an expiration date. Once unavailable, the recipient should request a new delivery from the sender.
Can I limit the number of downloads?
Yes. Download limits can be applied to secure deliveries, and NorthMaxVault tracks downloads against the configured limit.
Can I revoke a delivery after sending it?
Yes. An active delivery can be revoked so that recipient access is blocked. If it is restored later, a fresh access verification is required.
What happens when a password or delivery state changes?
Previously authorized delivery sessions are invalidated so the current security and lifecycle state is checked again before access continues.
How do I access files someone sent me?
Open the secure delivery link supplied by the sender. If the delivery is protected, enter the password provided by the sender and follow the on-screen instructions.
What if my secure link no longer works?
The link may have expired, reached its download limit or been revoked. Contact the sender to request a new or restored delivery.
Why does my upload speed vary?
Upload speed depends on your internet service upload capacity, Wi-Fi or network quality, computer performance, browser, file size and current network conditions between your location and our cloud storage infrastructure. NorthMaxVault does not artificially throttle upload speed. For large transfers, use a stable wired or high-quality Wi-Fi connection and keep the browser tab open while the upload is active.
Where do account holders manage files and deliveries?
Signed-in customers use the NorthMaxVault Client Portal to manage projects, files, transfers, deliveries and billing.
How do I contact NorthMaxVault?
Use the Contact page for support or questions about the service.
Still need help?
Send us a message and we will help you with your NorthMaxVault question.